> ## Documentation Index
> Fetch the complete documentation index at: https://learn.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wi-Fi

> Control who can use your Wi-Fi with Nexudus, check customers in automatically when they connect, and choose the right Wi-Fi integration for your hardware.

## Overview

Connecting your Wi-Fi to Nexudus lets you decide who can get online based on their [passes](https://learn.nexudus.com/platform/billing/time-passes.md), and check customers in and out automatically as they join and leave your network. Customers sign in to your Wi-Fi with their Nexudus details, and visitors can use temporary [Wi-Fi access codes](https://learn.nexudus.com/platform/operations/access-tokens.md).

Nexudus works with your network through one of four integrations, under **Settings → Integrations → Networking**. Which one you use depends on your Wi-Fi hardware.

| Integration | Use it if | Cost |
| - | - | - |
| [**RADIUS**](https://learn.nexudus.com/integrations/wifi/radius.md) | You have business Wi-Fi from a vendor such as Cisco Meraki, Ubiquiti, Aruba, Ruckus or Fortinet. Runs through IronWiFi. | Monthly licence per location |
| [**MikroTik**](https://learn.nexudus.com/integrations/wifi/mikrotik.md) | You use a MikroTik router as a hotspot with a captive portal. | Free |
| [**Layer8**](https://learn.nexudus.com/integrations/wifi/layer8.md) | Layer8 manages your building's network and IT. | Free in Nexudus |
| [**Nexudus Connect**](https://learn.nexudus.com/integrations/wifi/nexudus-connect.md) | Your building uses Nexudus Connect network equipment. | Free in Nexudus |

## Who can connect

Whichever integration you use, a customer can get online when:

1. **They hold a valid pass that includes network access.** On each [pass](https://learn.nexudus.com/platform/billing/time-passes.md) that should include Wi-Fi, turn on **Allow customers holding this pass to connect to your IT network.** under **Network**.
2. **Their own network access is on.** On the customer's **Access rights** tab, **This customer can connect to your IT network.** must be on. Turn it off to block one customer without changing their passes.

![The Network setting on a pass](https://mintcdn.com/nexudus/cPKVFL8G8gOrIi8S/images/platform/access-control/access-wifi-pass-network.png?fit=max\&auto=format\&n=cPKVFL8G8gOrIi8S\&q=85\&s=0bb9ca38376a06e7c96d169ef21681e5)

When their pass expires or runs out, they lose access with it. Visitors don't need a pass — give them a [Wi-Fi access code](https://learn.nexudus.com/platform/operations/access-tokens.md) instead.

> [!NOTE]
>
> Changing a pass's network setting doesn't update customers' access straight away. Their access changes when their passes renew or change, or when you run **Update access control** on the customer.

## Checking in through Wi-Fi

When a customer connects, Nexudus checks them in using one of their valid passes, and checks them out when they disconnect. This keeps your check-ins, occupancy reports, and the list of who's in accurate without anyone having to tap in.

Wi-Fi check-ins follow the same rules as any other check-in: customers need a valid pass, and pay-as-you-go applies if you use it. See [Check-ins](https://learn.nexudus.com/platform/operations/check-ins.md) and [Check-in methods](https://learn.nexudus.com/platform/access-control/check-in-methods.md).

To let customers check in automatically when one of their registered devices connects, and limit how many devices each customer can register, see [Network check-in settings](https://learn.nexudus.com/platform/operations/check-ins.md#network-check-in).

## Troubleshooting

If a customer can't get online:

* **Check their passes.** Most problems are an expired or used pass, or a pass without network access turned on.
* **Check their network access.** Make sure **This customer can connect to your IT network.** is on.
* **Update their access.** If you've just changed a pass or their account, run **Update access control** on the customer.
* **Check the location.** Customers can only use passes that are valid at the location they're connecting from. See [Availability and check-in rules](https://learn.nexudus.com/platform/billing/time-passes/availability.md).

## Related

* [Passes](https://learn.nexudus.com/platform/billing/time-passes.md) — the passes that grant network access
* [Wi-Fi access codes](https://learn.nexudus.com/platform/operations/access-tokens.md) — temporary Wi-Fi access for visitors
* [Check-ins](https://learn.nexudus.com/platform/operations/check-ins.md) — check-in settings and failed check-ins
* [Access control](https://learn.nexudus.com/platform/access-control/overview.md) — door access with Nexudus


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