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POST
Check-in Endpoint

Check-in Endpoint

Allows customers to check in to the coworking space using multiple authentication methods. This endpoint is used by the Members Portal, self-service kiosks, and access control devices (such as WiFi authenticators and door locks) to verify customer identity and grant access.

Authentication

This endpoint does not require a bearer token. Instead, authentication is performed using one of the check-in methods described below. The endpoint automatically determines the customer’s location based on the account subdomain.

Request Body

The request body is a JSON object using the CheckInRequest type. Not all fields are required — the endpoint accepts various combinations of parameters depending on the check-in method you want to use.

CheckInRequest Fields

Check-in Methods

The endpoint supports six different check-in methods. Only one method needs to be used per request. The methods are evaluated in the following priority order:

1. Access Token Check-in

Uses a shared access code token assigned to the location. Required fields:
  • token — The access code token
  • mac — Device MAC address (minimum 8 characters)
Example:
Behavior:
  • Validates the token against the location’s access tokens
  • If the token is a visitor invitation code, verifies the visitor has been approved by their host
  • Records the device MAC address against the token
  • Returns the session expiration time and remaining minutes
  • Fails if the token has been depleted (no remaining minutes)
  • Fails if the visitor has not yet been approved by their host
Response:

2. MAC Address Auto-Check-in (Token-Based)

Automatically checks in a customer based on their device’s MAC address if they have an associated access token. Required fields:
  • mac — Device MAC address (minimum 8 characters)
Example:
Behavior:
  • Looks up the largest remaining access token associated with the MAC address
  • If a valid token with remaining minutes is found, uses it for check-in
  • This method is independent of email/password — it uses pre-configured access tokens

3. Email and Password Check-in

Uses the customer’s email and account password. Required fields:
  • email — Customer’s email address
  • password — Customer’s account password
Example:
Behavior:
  • Validates the email and password against the system
  • Finds the customer’s member profile (coworker) associated with the location
  • If the customer is not registered with this location but sign-up is enabled, automatically registers them
  • Checks device limit (configurable per location, default 20 devices)
  • Creates a check-in record

4. Email and Pincode Check-in

Uses the customer’s email and a numeric access pincode. Required fields:
  • email — Customer’s email address
  • pincode — Customer’s access pincode
Example:
Behavior:
  • Validates the email exists in the system
  • Looks up the customer’s profile(s) for the location (or network-wide) where AllowNetworkCheckin is enabled and the AccessPincode matches
  • If the customer is not registered with this location but sign-up is enabled, automatically registers them
  • Creates a check-in record

5. Pincode-Only Check-in

Uses only a numeric access pincode without an email address. Required fields:
  • pincode — Customer’s access pincode
Example:
Behavior:
  • Searches for customers with the matching pincode across the location
  • Exactly one customer must have the pincode — if multiple customers share the same pincode, the request is rejected for security
  • Automatically enables unique pincode generation for all locations in the network to prevent future conflicts
  • If the customer is not registered with this location but sign-up is enabled, automatically registers them
  • Creates a check-in record
Note: This method is typically used on self-service kiosks where customers prefer to enter only a pincode.

6. Access Card Check-in

Uses a physical access card number. Required fields:
  • accessCardId — The card ID/number
Example:
Behavior:
  • Looks up the customer associated with the access card ID
  • Validates that the card ID matches one of the customer’s registered cards (supports multiple cards separated by commas)
  • If the customer is not registered with this location but sign-up is enabled, automatically registers them
  • Creates a check-in record

7. MAC Address Auto-Check-in (User-Based)

Automatically checks in a customer based on their device’s MAC address without requiring credentials. Required fields:
  • mac — Device MAC address (minimum 8 characters)
Optional fields:
  • email — Customer’s email (helps disambiguate if multiple users have the same MAC)
Example:
Behavior:
  • Only works if DisableAutoChecking is not enabled for the location
  • Looks up the user by MAC address (optionally filtered by email)
  • If both email and MAC are provided, looks up the user by both criteria
  • If the customer is not registered with this location but sign-up is enabled, automatically registers them
  • Creates a check-in record
Note: This method is typically used by WiFi access points and door controllers that automatically detect device MAC addresses.

8. Disconnect / Check-out

Disconnects a customer from the current session. Required fields:
  • disconnect: true
  • mac — Device MAC address (minimum 8 characters)
Example:
Behavior:
  • Finds the largest access token associated with the MAC address
  • Calculates remaining minutes since last access
  • If no token is found, performs a full check-out by MAC address
  • Returns immediately without creating a check-in record

9. Toggle Check-in

Toggles the customer’s check-in state — checks in if not checked in, checks out if already checked in. Required fields:
  • toggle: true
Optional fields:
  • Any check-in method fields (email/password, pincode, mac, etc.)
Example:
Behavior:
  • First authenticates the customer using the provided credentials
  • If the customer is already checked in, checks them out
  • If the customer is not checked in, checks them in
  • Uses the customer’s MAC address if provided

Response

Returns an ActionConfirmation object.

Success Response

Check-out Response

Error Response

Error Codes

Common Use Cases

Self-Service Kiosk Check-in

Kiosks typically use pincode-only or email/password check-in for customer convenience:

WiFi Access Point Authentication

WiFi access points use MAC address auto-check-in:

Shared Access Code for Guests

Locations can share access tokens with visitors or partners:

Door Controller with Card Reader

Physical access points use card-based check-in:

Configuration

The check-in behavior can be customized per location using business settings: