Create Help Desk Message

Creates a new help desk support ticket.

POST /api/public/helpdesk/messages

Create Help Desk Message

cURL

curl --request POST \
  --url https://spaces.nexudus.com/api/public/helpdesk/messages \
  --header 'Authorization: Basic <encoded-value>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "Subject": "<string>",
  "MessageText": "<string>"
}
'

import requests

url = "https://spaces.nexudus.com/api/public/helpdesk/messages"

payload = {
    "Subject": "<string>",
    "MessageText": "<string>"
}
headers = {
    "Authorization": "Basic <encoded-value>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Basic <encoded-value>', 'Content-Type': 'application/json'},
  body: JSON.stringify({Subject: '<string>', MessageText: '<string>'})
};

fetch('https://spaces.nexudus.com/api/public/helpdesk/messages', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

Create Help Desk Message

Submits a new support ticket to the help desk. The message is assigned to the operator’s configured department or default queue.

Authentication

Requires a valid customer bearer token.

Request Body

Subject · string · required

Subject line for the support ticket.

MessageText · string · required

Full description of the issue or request.

DepartmentId · number

Optional department ID to route the ticket. See the departments endpoint.

Response

Returns a 200 OK on success with the created message details.

Examples

Create a ticket

POST /api/public/helpdesk/messages
Authorization: Bearer {token}
Content-Type: application/json

{
  "Subject": "Wi-Fi not working",
  "MessageText": "The Wi-Fi on the 2nd floor has been down since this morning.",
  "DepartmentId": 3
}

TypeScript Integration

import endpoints from '@/api/endpoints'

await httpClient.post(endpoints.helpDesk.create, {
  Subject: 'Wi-Fi not working',
  MessageText: 'The Wi-Fi on the 2nd floor has been down since this morning.',
  DepartmentId: 3,
})