Create Help Desk Comment

Adds a comment to an existing help desk message thread.

POST /api/public/helpdesk/messages/{messageId}/comments

Create Help Desk Comment

cURL

curl --request POST \
  --url https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId}/comments \
  --header 'Authorization: Basic <encoded-value>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "MessageText": "<string>"
}
'

import requests

url = "https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId}/comments"

payload = { "MessageText": "<string>" }
headers = {
    "Authorization": "Basic <encoded-value>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Basic <encoded-value>', 'Content-Type': 'application/json'},
  body: JSON.stringify({MessageText: '<string>'})
};

fetch('https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId}/comments', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

Create Help Desk Comment

Adds a follow-up comment to an existing help desk message thread. Used for back-and-forth communication between the customer and the support team.

Authentication

Requires a valid customer bearer token.

Path Parameters

messageId · number · required

Numeric identifier of the help desk message to comment on.

Request Body

MessageText · string · required

The text content of the comment.

Response

Returns a 200 OK on success.

Examples

Add a comment

POST /api/public/helpdesk/messages/501/comments
Authorization: Bearer {token}
Content-Type: application/json

{
  "MessageText": "The issue is still happening after restarting the router."
}

TypeScript Integration

import endpoints from '@/api/endpoints'

await httpClient.post(endpoints.helpDesk.comments.create(501), {
  MessageText: 'The issue is still happening after restarting the router.',
})