List Help Desk Comments

Returns the comments on a help desk message thread.

GET /api/public/helpdesk/messages/{messageId}/comments

List Help Desk Comments

cURL

curl --request GET \
  --url https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId}/comments \
  --header 'Authorization: Basic <encoded-value>'

import requests

url = "https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId}/comments"

headers = {"Authorization": "Basic <encoded-value>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Basic <encoded-value>'}};

fetch('https://spaces.nexudus.com/api/public/helpdesk/messages/{messageId}/comments', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

List Help Desk Comments

Returns all comments on a specific help desk message thread. Used to render the conversation history on the ticket detail page.

Authentication

Requires a valid customer bearer token.

Path Parameters

messageId · number · required

Numeric identifier of the help desk message.

Query Parameters

_shape · string

Comma-separated list of field paths to include in the response. When provided, only the specified fields are returned — useful for reducing payload size. Supports nested paths using dot notation. Example: _shape=Records.MessageText,Records.CoworkerId,Records.CreatedOn.

Response

Returns an ApiListResult<HelpDeskComment> with the comment records.

The top-level response includes standard pagination fields (CurrentPage, TotalItems, TotalPages, etc.). Each item in the Records array has:

Identity

Field	Type	Description
Id	number	Unique identifier for the comment
UniqueId	string	GUID identifier

Content

Field	Type	Description
MessageText	string	Comment text content
IsAiGenerated	boolean	Whether the comment was generated by AI

Author

Field	Type	Description
Coworker	Coworker	Coworker who posted the comment (nested)
CoworkerId	number	Coworker identifier

Media

Field	Type	Description
HasImage	boolean	Whether the comment has an attached image
ImageFileName	string	Filename of the attached image

Timestamps (from base)

Field	Type	Description
CreatedOn	string	Record creation timestamp (local)
UpdatedOn	string	Record last-update timestamp (local)
CreatedOnUtc	string	Record creation timestamp (UTC)
UpdatedOnUtc	string	Record last-update timestamp (UTC)

Examples

Fetch comments

GET /api/public/helpdesk/messages/501/comments
Authorization: Bearer {token}

TypeScript Integration

import endpoints from '@/api/endpoints'

const { resource: comments } = useTypedData(httpClient, endpoints.helpDesk.comments.list(501))