Products

How to create and manage products in Nexudus — one-off items, recurring add-ons, booking extras, and benefit bundles.

Overview

Products are items or services you sell to your customers. They are versatile and can be sold in several ways:

• As a one-off purchase from the members portal or shop
• As a recurring add-on included in a contract alongside a plan
• As a booking extra linked to a resource (e.g., catering for a meeting room)
• As a deposit or sign-up fee in a contract or proposal
• Bundled with benefits like time credits, passes, or money credits

Products can represent anything you charge for — from coffee and printing to day passes and equipment rental.

How to access

Navigate to Inventory → Products.

Requires the product role.

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Product kinds

Every product has a kind that classifies what it represents. The kind is a label for your own organisation — it does not change how the product works.

Kind	Typical use
Day pass	A pass granting access for a set period
Credit bundle	A package of booking credits
Stationery	Office supplies
Booking feature	A feature added to a booking (e.g., video conferencing)
Booking products	An item sold alongside a resource booking (e.g., catering)
Lockers	Locker rental
Equipment	Physical assets (desks, monitors, IT hardware)
Event services	Items sold as part of events
Admin services	Administrative services
Food & Beverage	Café, vending, or catering items
Other services	Anything else

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Creating a product

1. Navigate to Products

   Go to Inventory → Products and click the ”+” button.

2. Enter product details

   Fill in the required fields:

   • Product name — a clear name shown to customers
   • Product kind — select the category that best fits
   • Product description — describe what the customer is getting
   • Unit price — the price charged per unit
3. Configure portal display

   Set how the product appears in the members portal:

   • Display on website/App — whether customers can see and purchase it
   • Category — a tag for grouping products in the shop (e.g., “Food”, “Printing”)
   • Display position — the sort order in the shop
   • Upload a product image if desired
4. Save

   Click Save to create the product. Additional tabs become available for configuring benefits, availability, and integrations.

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Product details

General fields

Field	Description
Product name	The name displayed to customers and on invoices
Product kind	A classification label (does not affect functionality)
Product description	A longer description shown in the members portal
Unit price	The amount charged per unit, in your selected currency
Prorate with contract	When enabled, the price is pro-rated based on how far through the billing cycle the purchase occurs

Portal and apps

Field	Description
Product image	An image shown in the members portal shop
Display on website/App	Whether the product is visible to customers in the portal
Category	A tag used to group products in the shop view
Display position	Controls the sort order when multiple products are listed

Purchase links

Once saved, each product gets two shareable links:

Link	Purpose
Purchase link (new customers)	Takes new visitors through sign-up then directly to this product
Invite link (existing customers)	Takes logged-in customers directly to this product in the shop

Invoice the purchasing customer

When enabled, the product charge is always invoiced directly to the customer who purchased it — even if they belong to a team where another member normally pays. Use this for personal items that should not be billed to the team.

Financial details

These fields appear when your location requires financial accounts or tax rates:

Field	Description
Financial account	The accounting category for this product (syncs with your accounting software)
Tax rate	The tax rate applied to this product

AI agent settings

Control how AI agents in the members portal can recommend or sell this product:

Field	Description
Available to AI agents	Whether the AI assistant can suggest this product to customers
Notes for AI agents	Instructions or context for the AI about when to recommend this product
Show price for AI	Whether the AI should mention the price when recommending
Price for AI	An alternative price shown by the AI (if blank, the regular price is used)

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Benefits

The Benefits tab lets you bundle credits, passes, and allowances with a product. When a customer purchases the product, these benefits are activated automatically.

Benefit type	What it provides
Money credit	A monetary credit applied to the customer’s booking balance
Time credit	An allowance of booking time for specific resource types
Passes	One or more passes granting time-limited access to the space
Printing credit	An allowance for printing services

Benefits are multiplied by the purchase quantity. For example, if a product includes 2 passes and the customer buys 3 units, they receive 6 passes.

Use benefit bundles to create “credit packs” — for example, a product that gives 10 hours of meeting room credit when purchased.

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Availability

Purchase type

Controls how the product can be sold:

Option	Meaning
Both as a one-off purchase or as an add-on to a plan	Can be bought directly from the shop and also included in contracts
Only as an add-on to a plan	Can only be added to a contract — not available in the shop
Only as a one-off purchase	Can only be bought directly — cannot be added to a contract

Purchasable by

Restrict who can buy this product:

Option	Who can purchase
All customers	Anyone (members and contacts)
Members only	Only customers with an active contract
Contacts only	Only customers without an active contract

When set to Members only, you can further restrict to customers on specific plans.

Stock management

Field	Description
Monitor stock levels	Enables stock tracking for this product
Prevent negative stock	Stops purchases when stock reaches zero
Stock alert threshold	You receive a notification when stock drops below this level
SKU	A unique internal reference code for inventory tracking

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Integrations

Integration	Description
Square ePOS	Syncs this product to your Square point-of-sale inventory
NexKiosk	Makes this product available on your self-service kiosk

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How products connect to other features

Products in contracts

Products can be added to a customer’s contract as recurring charges. The product is invoiced each billing cycle alongside the plan fee. This is configured from the contract page, not from the product itself.

Products linked to resources

Products can be linked to resources as booking add-ons. When a customer books that resource, they can optionally add the linked product (e.g., adding catering to a meeting room booking). This is configured from the resource page.

Products in proposals

Products can be included in sales proposals as line items, representing sign-up fees, deposits, or other costs.

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Webhooks

Event	Triggered when
Product purchased	A customer buys a product
Product purchase updated	A product purchase record is modified
Product purchase deleted	A product purchase is removed

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Best practices

• Use descriptive names and images — customers see these in the portal shop, so make them clear and appealing.
• Set up categories consistently — use the same tags (e.g., “Food & Beverage”, “Office supplies”) across products for a clean shop layout.
• Use stock tracking for physical items to avoid overselling and get alerts when you need to reorder.
• Use “Members only” restrictions to create exclusive products available only to customers on certain plans.
• Bundle benefits to create compelling credit packs or day pass packages that customers can self-purchase.
• Enable pro-rating for recurring contract add-ons so customers joining mid-cycle are charged fairly.
• Use the “Invoice the purchasing customer” option for personal items in team billing scenarios (e.g., food, personal printing) so the cost stays with the buyer.

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Related pages

Plans

Create membership plans that can include products as recurring add-ons.

Resources

Link products to resources as booking extras.

Time credits

Configure time credit allowances that can be bundled with products.

Contracts

Add products to customer contracts as recurring charges.