The FAQ page provides a searchable knowledge base of frequently asked questions for your members.
What members see
A table of FAQ articles with the following columns:
Full article view
Clicking “Read more” opens a modal with the complete answer rendered from HTML, displayed at a comfortable reading size.
Supported HTML formatting in FAQ articles
FAQ articles support rich HTML formatting. When creating or editing an FAQ article, you can use the following HTML elements and attributes:
Basic text formatting: <p>, <br>, <strong>, <b>, <em>, <i>, <u>, <s>, <code>, <pre>, <h1> – <h6>, <blockquote>, <ul>, <ol>, <li>, <dl>, <dt>, <dd>, <table>, <thead>, <tbody>, <tfoot>, <tr>, <th>, <td>, <hr>, <div>, <span>
Rich media: <a>, <img>, <video>, <iframe>
Allowed attributes
Links (<a>): href, title, target, rel
Images (<img>): src, alt, title, width, height, style
Videos (<video>): Standard HTML5 video attributes
Embedded content (<iframe>): src, width, height, allow, frameborder, allowfullscreen, style (YouTube videos are supported)
Filtering & search
Key features
- Direct linking — append
?faq_id=123 to the URL to open a specific article automatically.
- AI integration — can trigger an AI chat assistant for answers not covered in the FAQ.
- Empty state — shows a “No results” message when no articles match the current filters.
Configurable sections
FAQ articles are created in the Nexudus dashboard. Organise them into categories to help members find answers faster.
