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The AI can share direct links to any page in your members portal. When a member or visitor asks to “book a room”, “view my invoices”, “edit my billing details”, or “sign up for a membership”, the AI responds with a clickable link that takes them directly to the relevant page.

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How it works

The AI maintains an internal map of every available page in your portal, each with a short description and the correct URL. When the user’s intent matches one of these pages, the AI returns the corresponding link. The mapping is built from your portal configuration — page keys, descriptions, and URLs are generated from your space’s home page and web address. If your portal has a contact page enabled, it is automatically included.

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Available pages

The following pages are always available: When a member is logged in, additional personal pages become available: The AI matches the user’s intent to the correct page key using semantic understanding, so it works in any language. A request like “quiero ver mis facturas” will correctly resolve to the my-invoices page even though the words do not match exactly. The AI shares links in Markdown format, for example:
View my invoices
On all channels — chat, email, WhatsApp, and voice — the link is rendered as clickable text. Members simply tap or click to navigate.

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Access control

Navigation links respect your existing portal access settings. If a page is restricted to members only, the link is still shared, but the member may be prompted to log in when they follow it.

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What the AI does not do

The navigation tool only returns a link — it does not open the page, fill in forms, or perform any action on the user’s behalf. It is a way to get the user to the right place quickly, after which they interact with the portal directly.

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Conversion tracking

Navigation links embed the session ID so that follow-up actions (a booking, a purchase, a tour request) can be linked back to the conversation that generated the link. See Conversion Tracking for details.