Private Offices & Tours

How the AI presents available private offices and generates personalised tour request links across all channels.

The AI can show available private offices and generate tour request links for prospects interested in a dedicated office for their team. Because private offices typically involve a human conversation before signing a contract, the AI’s role here is to surface options and route the prospect to a tour — not to complete the sale directly. This works on all channels: chat, email, WhatsApp, and voice. On voice, the AI describes available offices and offers to send a tour request link via email or WhatsApp.

How the AI collects requirements

The AI gathers the prospect’s needs before presenting offices:

• Move-in date — when they want to start
• Team size — minimum capacity needed
• Monthly budget — optional upper limit

If any of these are missing, the AI asks for them. It does not present offices until it has enough information to filter accurately.

What the AI shows

For each matching office, the AI presents:

• Office name and description
• Capacity
• Monthly price (if Show price to AI is enabled)
• Floor plan location within the building
• Location name, address, and distance from the prospect
• Notes (drawn from Notes for AI)
• A “Request a tour for [Office Name]” link

Availability logic

The AI checks live contract data to determine each office’s status and decides what to show:

Status	Condition	What the AI shows
Available now	No active contract on the office	Full details and tour link
Coming soon	Active contract with a known end date	Full details, tour link, and the date it becomes available
Not shown	Active contract with no known end date	Office is silently excluded

This means the AI never presents an office that has no foreseeable availability — reducing wasted tour requests.

Visibility rules

Condition	What the AI does
Available to AI = off	Office is never mentioned
Available to AI = on	Office is shown (subject to availability logic above)
Show price to AI = off	Office is described without a price
Price for AI is set	That price is shown instead of the regular price

Notes for AI are incorporated naturally into the AI’s description of the office.

Conversion tracking

The tour request link contains the session ID and a summary of the prospect’s stated requirements (capacity, budget, move-in date). When the prospect submits the tour request form, Nexudus creates a Visitor record and links it to the chat session.

This appears as a “Tour booked” badge (lavender colour) in the AI Conversations list, with a direct link to the Visitor record.

Additionally, the full AI conversation that led to the tour is embedded directly on the Visitor record — giving your team context before the visit. See Monitoring Conversations for details.

See Conversion Tracking for a full explanation of how session IDs work.